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Terms and conditions

Last updated: September 5, 2021

Please read these terms and conditions carefully before using Our Service.


For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by or is under common control with a party, 

where "control" means ownership of 50% or more of the shares, 

equity interest or other securities entitled to vote for election of directors or other managing authority.

Country refers to: The Netherlands

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to RealHairExclusive, Amsterdam.

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Service refers to the Website.

Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. 

This Terms and Conditions agreement has been created with the help of the Terms and Conditions Generator.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

Website refers to RealHairExclusive, accessible from https://www.realhairexclusive.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Order and delivery terms

The minimum value of an order is euro 5, excl. shipping.
RealHairExclusive is entitled to alter the content of realhairexclusive.com and the terms & conditions at all times.
The following terms of payment and delivery apply to all orders placed through RealHairExclusive.com

2. Payment terms

Payment in advance is mandatory. 

The RealHairExclusive products will be sent on receipt of payment for the total amount due.

3. Order confirmation

All products displayed on RealHairExclusive.com are not binding upon RealHairExclusive until RealHairExclusive has sent out an order confirmation.

4. Agreement

By sending out an order to RealHairExclusive you enter into an agreement with RealHairExclusive.com, and you accept the statements made in the agreement and the terms & conditions as stated here.

5. Delivery

Delivery will take place within 2 weeks after receipt of the order and payment has been made.

RealHairExclusive is not responsible for negligence on behalf of the shipper.

If a product is not in stock or available at the time the order is placed the customer will be notified.

The customer can then choose to receive de products at a later date or to cancel the order.

RealHairExclusive charges circa amount for shipment within Europe. 

RealHairExclusive charges circa amount for shipment outside of Europe.

6. Returned goods

RealHairExclusive will only take back those products that do not correspond with the order that has been placed and is properly returned by the customer without any damages.

RealHairExclusive can not be held liable for the wrong choice of colour made by the customer or wrong hair treatment.

7. Insurance

Shipment charges include insurance. 

RealHairExclusive insures the shipment up to a value of 250 euro.

8. Privacy

RealHairExclusive will not give out any client information to third parties to warrant the privacy of her customers.

9. Complaints

Any complaints towards RealHairExclusive regarding products delivered are to be made in writing and sent to RealHairExclusive by registered mail within 7 calendar days upon receipt of the products.

You can also submit your complaint, within 7 calendar days upon receipt of the products by sending out an e-mail to info@realhairexclusive.com.

All complaints will be handled with the proper care and matter of urgency.

10. Major

Every individual who places an order acknowledges to be major or to be authorized by a major to place the order and enter into the agreement with RealHairExclusive.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.

You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material

We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms.

If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: info@realhairexclusive.com

By visiting this page on our website: Contact us